Client experience and comfort are just as important as results to the VenaCare® medical team
Your VenaCare® team: Darlene Lalonde, Dr. John Bennett, Heather Bennett, Catherine Haggarty
"What our clients tell us they like most about VenaCare® is that the people performing their treatments are real medical staff," explains Heather Bennett, who opened VenaCare® with her husband Dr. John Bennett in 2005. Initially the clinic offered people suffering from severe varicose vein disorders the latest ultrasound-guided therapy called Endovenous Laser Therapy. Also known as EVLT®, Dr Bennett says it is a minimally-invasive procedure compared to traditional vein stripping surgery: "EVLT® takes just an hour, and the success rate for our patients is more than 90%.”"
With VenaCare®, people suffering from varicose veins no longer needed to subject themselves to down-time, surgery or a hospital stay. The practice developed a wide and loyal group of clients who encouraged VenaCare® to expand their range of services. The next step was to offer sclerotherapy – a proven medical treatment for spider veins. These clusters of red, purple and blue veins usually appear on the legs and can cause discomfort as well as self-consciousness. "Seeing these veins clear brings a tremendous feeling of relief for our clients," says Heather.
The VenaCare® staff places tremendous value on the client experience and their comfort. This close relationship and interaction led to the discovery that many VenaCare® patrons would be willing to pursue other procedures if offered at this trusted practice. “We treat our patients the way we would like to be treated,” says Dr. Bennett, emulating the old adage. “Kindness and courtesy are always part of the VenaCare® experience.”
Dr. Bennett and Heather knew they could only offer their clients first-rate services, so before the clinic made any decisions about what to offer next they researched in depth many systems and options available to the medical market. They emerged as the VenaCare® & Skin Care Clinic, adding state-of-the-art equipment not available anywhere else in the London area: The Pollogen®' Apollo system and the Varilite™ laser by Cutera®. The Apollo is a specialized machine which employs tri-polar radio-frequency technology to tighten skin through collagen regeneration, and sculpt the body by accelerating the metabolism of fat. It can also reduce wrinkles on the face or body, reduce circumference of difficult fat deposits and equalize the distribution of fat cells to improve the appearance of cellulite. It is a safe, gentle and non-invasive alternative to more traditional techniques like surgical liposuction or painful laser fat removal. The Varilite™ laser is designed to treat or remove birthmarks, vascular lesions, moles, age spots, and other skin irregularities such as broken veins, sun damage and rosacea. To maintain their reputation for ethical and conscientious therapies, their clinic nurse is fully trained and certified on all of VenaCare's exclusive equipment. “Catherine Haggarty is a true professional. She always puts the health of our clients first and in one or two cases has even discouraged treatment for their well-being,” explains Heather. “The emphasis is not on changing how you look. It's about improving how you feel about yourself.” As Dr. Bennett puts it, “We want you to feel good in your skin.”